Be Ba Balloon FAQ

Orders

We recommend placing orders in person at our store. This way, we can show you the available balloon colors live, ensuring that the decoration matches your desired shades—since colors may appear different in photos than in reality.

If you know exactly what you want, you can also place an order via email. In this case, the order will only be processed once payment has been received.

Money balloons must be ordered at least 4 days in advance and exclusively in-store. When placing the order, we ask you to bring the money with you so that we can place it directly into the balloon. We do not exchange money in the store, so for the best effect, we recommend bringing multiple banknotes instead of one large bill.

However, we still prefer an in-store visit so that we can discuss the details together and tailor the decorations perfectly to your wishes.

The processing time depends on the type of order. Many orders are made directly in the store, so you can visit us and take your balloons or decorations with you immediately.

If you are ordering personalized balloons, we recommend placing your order at least 1–2 days in advance so we can prepare them properly.

For large balloon decorations, such as balloon garlands or balloon walls, it’s best to contact us 3–4 weeks in advance. This allows us to plan everything well, reserve the execution time, and ensure all necessary materials are available.

Our busiest period is the communion season, which runs from March to the end of May. During this time, we receive many orders, so we highly recommend placing your orders well in advance to ensure availability on your desired date.

Yes, as long as the order has not yet been prepared or the balloons have not been specially ordered for you.

We sometimes prepare air-filled columns and decorations 2–3 days in advance, so any changes should be communicated at the latest by that time.

Additionally, we may prepare foil balloons with helium earlier to ensure everything is in order.

Please contact us as soon as possible so we can implement any changes in time.

Yes! If you need an order at the last minute, please contact us, and if possible, we will try to complete it urgently.

This applies especially to larger decorations, which normally need to be ordered at least a week or a few days in advance. If we are not too busy with other orders, there is a chance that we can prepare your order immediately or within a short time.

It’s always worth calling or sending us a message to check availability and possibilities!

Delivery & Pickup

es, we offer delivery to both private customers and businesses; however, delivery must be arranged at least 2 weeks in advance. We collaborate with an external delivery provider, so we always need to confirm driver availability for a specific date. We recommend contacting us as soon as possible to schedule your delivery date.

Home Delivery – We can deliver balloons and decorations directly to the provided address, for example for birthdays, anniversaries, or other special occasions.

Business Delivery – We deliver to offices, hotels, restaurants, banquet halls, showrooms, and other locations where balloon decorations are needed for corporate events, trade shows, or promotional activities.

We deliver throughout Belgium.

Since we collaborate with an external delivery provider, each delivery must be arranged at least 2 weeks in advance, allowing us to confirm driver availability.

Do you have questions about delivery to a specific location? Feel free to contact us – we’re happy to help!

Delivery costs depend on the location. For an exact price quote, please contact us and provide the delivery address.

Yes. Our shop is closed on Sundays and Mondays, but in consultation with the driver, we can arrange deliveries on these days as well. In such cases, an additional delivery fee applies.

Please contact us in advance to confirm availability and delivery costs for shop closure days.

Yes, you can pick up your order personally during the store’s opening hours.

When placing your order, we always ask for the most convenient pickup time, so we can prepare everything promptly.

If you’d like to change your pickup time, please give us a call—we’ll gladly adjust to your new schedule.

Payments

We accept the following payment methods:

  • Cash – for payments made in-store.

  • Payment card – for payments made in-store.

  • Bank transfer – for orders placed via email (we request a payment confirmation to process the order).

Yes, we provide VAT invoices. If you require an invoice, please inform us when placing your order and provide the invoicing details.

Balloons & Decorations

The float time of balloons depends on their type:

Latex balloons with helium – typically float for 12 to 24 hours. To extend their lifetime, we use a special sealing gel, allowing them to float for up to 7 days.

Foil balloons with helium – our foil balloons stay afloat for 3 to 4 weeks, sometimes even longer.

Bubble balloons with helium – float for 2 to 4 weeks.

The float duration of balloons can be affected by storage conditions, temperature, and humidity. If you want the balloons to float for as long as possible, keep them indoors at a consistent, preferably room-temperature environment.

Avoid exposing balloons to direct sunlight or leaving them in warm places, as this could shorten their lifespan and potentially cause them to burst.

Foil and bubble balloons – Yes, these can be refilled as long as they’re undamaged and the valve hasn’t been permanently sealed.

Latex balloons – Cannot be refilled because, once deflated, they lose their elasticity and might not float properly afterward.

Would you like to have your balloons refilled? Make sure they’re in good condition without any damage. If you’re unsure, please contact us—we’ll be happy to advise you!

Yes, we can fill your own balloons with helium; however, we’ll first inspect their quality and material to ensure they’re suitable for helium inflation.

Please note: We are not responsible for any tears or bursts in customer-provided balloons, as we have no control over their quality or storage conditions prior to arriving at our store.

The cost of helium filling depends on the balloon size. For an exact price quote, please contact us or visit the store.

Unsure whether your balloons are suitable for helium? Feel free to bring them in—we’re happy to advise you!

Yes! If you have a latex allergy, we recommend using foil balloons or bubble balloons. These are made of plastic materials and do not contain latex.

Foil and bubble balloons are ideal for decorations and stay afloat significantly longer than latex balloons, making them an excellent alternative.

Do you have questions about the safest options for you? Feel free to contact us—we’re happy to assist you!

The lifespan of Be Ba Balloon air-filled balloons depends on the balloon type and storage conditions:

Latex balloons with air – typically keep their shape for several weeks, depending on environmental factors.

Foil balloons with air – can maintain their appearance for many weeks or even months.

Bubble balloons with air – are highly durable and can last several months.

Factors such as temperature, humidity, and storage conditions can affect balloon longevity. To maximize their lifespan, we recommend storing balloons at a consistent temperature, away from direct sunlight and heat sources.

We care about the environment and strive to choose sustainable solutions whenever possible.

Latex balloons – are biodegradable, as they’re made from natural rubber. They break down similarly to tree leaves; however, we still recommend using them responsibly and not releasing them into the air.

Foil and bubble balloons – are not biodegradable, but they can be refilled and reused, helping reduce waste.

We encourage the responsible use of balloons and recommend disposing of them properly after use.

We provide a wide range of balloon decorations suitable for both small and large events. Our offerings include:

🎈 Balloon bouquets – perfect for birthdays, anniversaries, baby showers, weddings, and other occasions.

🎈 Table decorations – elegant balloon arrangements ideal for parties and events.

🎈 Balloon garlands and arches – wonderful decorations for entrances, stages, or photo backdrops.

🎈 Balloon walls – impressive backgrounds for weddings, birthdays, corporate events, and other celebrations.

🎈 Floor-standing decorations – balloons arranged at varying heights to create beautiful compositions.

🎈 Helium balloons – individual balloons or sets suitable for any occasion.

🎈 Themed decorations – personalized arrangements tailored to a specific theme or occasion.

🎈 Number and letter balloons – ideal for birthdays, anniversaries, and other special events.

Do you have your own idea for a decoration? Get in touch—we’d love to create something unique just for you!

Personalization & Special Orders

Yes, we personalize balloons! We can print text, logos, or specific designs on balloons, but we do not print photographs.

For logo printing, orders must be placed at least 3–4 weeks in advance to ensure the highest quality and timely delivery. For simple texts or designs, the turnaround time may be shorter.

Do you have questions? Feel free to contact us—we’re happy to help!

Yes, absolutely! We create decorations tailored to any specific theme, no matter the occasion—birthdays, baby showers, weddings, corporate events, or other special celebrations.

Let us know what you have in mind, and we’ll design decorations perfectly suited to your wishes! 🎈✨

 
 

We offer a wide range of personalization options to ensure your decorations are unique and perfectly match your occasion:

🎈 Printed balloons – Add names, dates, company logos, or personalized text.

🎨 Custom color choices – Decorations tailored to your chosen color palette.

🎭 Theme designs – Balloon shapes, patterns, and additional elements customized to match your event’s specific theme.

Balloons filled with confetti or feathers – A unique addition to the inside of balloons.

💰 Money balloons – Option to place banknotes inside balloons for a creative gift.

💡 LED illuminated balloons – Perfect for evening parties and special occasions.

🎁 Personalized balloon bouquets – Unique arrangements specially tailored to the occasion and recipient’s preferences.

Do you have your own idea? We’d be delighted to bring it to life for you! 😊

 
 

Collaboration & Business Offers

Yes! We provide professional balloon decorations for businesses and a variety of events, such as:

🏢 Business and store openings – Impressive balloon arches, garlands, and backdrop walls.
🎉 Corporate parties and anniversaries – Elegant decorations tailored to your event’s style.
📸 Balloon walls and photo backdrops – Perfect for photos and social media content.
🎈 Balloons with company logos – Customized balloons in your brand’s colors.
🛍️ Promotions and marketing campaigns – Eye-catching decorations that attract customers’ attention.
🏆 Galas, trade fairs, and conferences – Stylish decor for a professional appearance.

We customize our decorations according to your preferences and budget. Please contact us to discuss your specific needs! 😊

Absolutely! We’re open to establishing long-term collaborations with businesses, event agencies, hotels, restaurants, and other organizations that regularly require balloon decorations. Here’s what we offer:

🤝 Customized partnership conditions – tailored to your needs and order frequency.

🎈 Consistent decoration service – regular delivery of balloons and decorations for corporate events.

💼 Professional advice – assistance in choosing the best solutions for events and promotional campaigns.

Are you interested in partnering with us? Feel free to contact us—we’d be delighted to discuss the possibilities!

workshops

We’re currently working on introducing trainings to our offer. Due to high demand, we plan to provide individual trainings in basic balloon decorations—ideal for anyone looking to start their balloon adventure.

Detailed information will be available soon, but if you’re already interested, please send us a message through our contact form with the subject line “Training”. We’ll reach out to you as soon as the trainings become available!

gift vouchers

Yes! We offer gift vouchers so you can give someone a unique and festive gift. 🎁🎈

Our gift vouchers are available in various amounts and can be used for balloon bouquets, decorations, and other services we provide. Contact us to order a gift voucher! 😊

 
 

We don’t have fixed amounts—the customer selects the value of the gift voucher, up to a maximum of €1,000. You can adjust the amount to fit your budget and occasion, and the recipient can use it for balloon decorations or bouquets from our product range.

Do you have any questions? Feel free to contact us—we’re happy to help!

The gift voucher is valid for 12 months from the date of purchase. This gives the recipient plenty of time to choose the perfect balloon decoration or bouquet.

Do you have any questions? Feel free to contact us—we’re happy to help!

Order Cancellation

Yes, you can cancel your order, but only if preparation has not yet begun or if we haven’t ordered balloons specifically for you.

If the processing of your order has already started, cancellation is still possible, but we’ll deduct any expenses already incurred. If we’ve ordered custom balloons for you, their cost will be deducted from your order amount. In such cases, instead of a refund, we’ll provide a credit voucher for the remaining amount, which you can use for future purchases in our store.

We do not provide cash refunds—upon cancellation, we always issue a store credit voucher. This policy is part of our terms and conditions, allowing us to efficiently process orders and provide the best possible service.

meer bankbiljetten mee te nemen, zodat de ballon voller is en indrukwekkender uitziet.

To cancel your order, please contact us as soon as possible—preferably by phone or email. The sooner you notify us, the higher the chance that cancellation will be possible.

If the order hasn’t yet been prepared and we haven’t ordered custom balloons specifically for you, we can cancel it free of charge. If processing has already begun, we’ll deduct the cost of any materials already ordered. For the remaining amount, you’ll receive a store credit voucher, which you can use in our store.

Please note we do not offer cash refunds—cancellations always result in a store credit voucher.

Contact & Support

You can contact us in several ways:

  • 📞 By phone – The fastest way if you have an urgent question.

  • 📧 By email – Ideal for detailed inquiries regarding your order.

  • 📱 Social media – Send us a message on Instagram or Facebook.

  • 🛍️ In person – If you’d like to see our products firsthand or discuss order details, you’re warmly invited to visit our store.

  • 💻 Website contact form – Easily send us a message via the Contact section on our website.

Our full contact details can be found in the Contact section of our website.

BBB TIP

Would you like to give cash as a gift by placing banknotes inside a balloon?

The more banknotes you provide (e.g., ten €5 notes instead of one €50 note), the more impressive the visual effect will be inside the balloon!

Note: We do not provide exchange services for banknotes.

How can you transport balloons safely without them popping?
– The best way is to transport them in a large, empty trunk or spacious vehicle, avoiding sharp objects and rough surfaces.

Balloons for a photoshoot—foil or latex?

  • Foil balloons are shinier, more durable, and hold their shape longer, making them perfect for stylish, polished photoshoots.

  • Latex balloons create a softer, more natural effect, fitting beautifully into romantic or boho-themed shoots.

The choice depends entirely on the style of your photoshoot and the desired aesthetic!